You say "simple modifications to tickets", but give no examples. Are you just repeating your earlier accusation of charging for name changes?
At any rate, you just spoke to to someone who didn't know the company policies well enough, Alaska doesn't charge for name changes due to marriage. It's actually the only exception AFAIK. You have to present some paperwork as proof, but it can be done. You just happened to talk to someone who was not aware this exception existed. You could have asked to talk to someone else.
Also, consistent long lines at LAX & SEA? Do you have any suggestion on how the airline has any control over how quickly they can check people in?
Most airlines these days charge for bags, especially for domestic flights.
I don't come to the US often, but in my limited experience I've had a better flight on Alaska than the majority of US based airline providers.
At any rate, you just spoke to to someone who didn't know the company policies well enough, Alaska doesn't charge for name changes due to marriage. It's actually the only exception AFAIK. You have to present some paperwork as proof, but it can be done. You just happened to talk to someone who was not aware this exception existed. You could have asked to talk to someone else.
Also, consistent long lines at LAX & SEA? Do you have any suggestion on how the airline has any control over how quickly they can check people in?
Most airlines these days charge for bags, especially for domestic flights.
I don't come to the US often, but in my limited experience I've had a better flight on Alaska than the majority of US based airline providers.