I went into this with the same assumption and was disappointed to find out how wrong I was. There are two separate systems in play: PMS (property management system) and lock management. A PMS may provide everything from online booking to PBX management. In larger properties, these systems will be connected ("interfaced" in hotel lingo), but it's rare to see this in a small property; it's insanely expensive as it stands.
So where we stand right now is that if you're already interfaced with PMS, our system drops in and works with it no problem, but it's still expensive to get such a setup. We're working on our own PMS API which will allow much simpler, direct communication with our system; we hope we can drastically reduce the cost by doing so, as the current state of affairs is poor.
So where we stand right now is that if you're already interfaced with PMS, our system drops in and works with it no problem, but it's still expensive to get such a setup. We're working on our own PMS API which will allow much simpler, direct communication with our system; we hope we can drastically reduce the cost by doing so, as the current state of affairs is poor.