It would be great if google employees would simply answer questions on google, but it seems that if there is one thing that google really sucks at it is communicating with their customers. Especially adsense suffers from a total lack of attention on behalf of google, I can't recall a single time when I tried contacting them that I actually got a relevant and timely answer. If I did get an answer it usually was some totally non-related cut-and-paste stuff.

Invariably followed by a 'how did we do' email asking for some kind of biscuit.

Incredible.