Though I never get to use Hetzner sop can't comment how good they are, I got into issues with them because of there convoluted process.
I was trying to calculate the total cost as their list price excludes VAT. It turns out they just booked the server for me and started sending invoice. Of course they allow to cancel within 14 days but I was handling a personal issue so didn't check my emails for almost a month. It turned messy.
If Hetzner support are listening, please improve the process and if possible take to credit card/payment details upfront so that person is aware that you are spinning the server for them.
I was trying to calculate the total cost as their list price excludes VAT. It turns out they just booked the server for me and started sending invoice. Of course they allow to cancel within 14 days but I was handling a personal issue so didn't check my emails for almost a month. It turned messy.
If Hetzner support are listening, please improve the process and if possible take to credit card/payment details upfront so that person is aware that you are spinning the server for them.