I think those are the same words every new business ever have said.
You need to address pricing, even if it is stating that we're not sure yet. As it is, it looks like you just want to avoid the topic.
Also, assure me that my diagrams can be exported, backed up locally, etc. Maybe a github integration or something similar? Anything that lets me know I'm not locked in. I won't allow my data to be locked in.
Being backed by a longer term profitable entity that has related tech, is definitely not what most new SaaS vendors say. It's not a guarantee but it's a legit plus.
SaaS startup promises and unsustainable offers are a real and serious concern. But when a product is just getting launched, still in beta, there's nothing wrong with them taking some time to figure out the parameters.
The very thing you are demanding makes it prudent for companies to do everything they can to get pricing and promises right.
Thanks for raising your concern to us, but we're by no means trying to avoid the topic as we're like what you said, not too certain of the pricing yet. We're pro to freemium model atm. Rest assured, we'll ensure your data won't be locked in and is well integrated with other platforms. Thanks for helping us to improve on our users' experience, we'll work hard on that :)
You need to address pricing, even if it is stating that we're not sure yet. As it is, it looks like you just want to avoid the topic.
Also, assure me that my diagrams can be exported, backed up locally, etc. Maybe a github integration or something similar? Anything that lets me know I'm not locked in. I won't allow my data to be locked in.