"A drop down menu that ignores corporate jargon, came to terms with the fact there may actually be a flaw in THEIR system, and inquired about my emotional state."
I think support forms should have an Eliza program built-in:
"I have a problem with my email."
"So how do you feel about your problem with email?"
"Just fix the problem!"
"Tell me more about fix the problem."
That aside, enquiring about my emotional state would annoy the hell out of me :-}
I think this is awesome but I'm not sure of how the majority would feel about it, I'm afraid some will just think this is a waste of time. Given the number of comments here I think I'm right...
Don't know about wufoo, but as nice as that blog looks, it does freeze my browser (iceweasel) when I scroll the page. Even after it's loaded completely. With opera it's even worse - it's getting so slow that the side is nearly impossible to browse.
Yes, go to admit that the UI of Wufoo and their forms is very cool thats the main reason, I choose to use this service, but I wish they had send-to-email option for their forms.