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Sorry but it does seem to be their fault.

They made their service unusable for years as explained in the article and in many comments here. It's not uncommon to change email address over a period of year, and that's for places where we tend to keep addresses around China is a totally different approach. With the lack of option to recover access to your account you are now locked out of your data. This would not happen with other third party service provider hosting your data.

But as always do have backupS and do not rely on third party for your data. Host it yourself and have a copy on those services. At least if you care about the data.




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