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UberGo is most prevalent option in India. In UberGo you are shown a fixed final price at the time of starting the trip. This is supposedly calculated based on the best route you will take from point A to B. Def. of best is - cheapest cost - by trading between short/long routes vs traffic congestion on those routes that cost time. But once the rider gets into the car and driver starts google maps, it can show a different route due to changing traffic conditions. Or driver can refuse to follow google maps and use his own judgement on which route is better (for him). In either case, Uber should be transparent and show to both rider and driver the difference between what was initially calculated vs what it actually cost based on the actual trip. But uber does not do this. Instead of they also add another arbitrary/opaque surge multiplier. If at all they have to do any fraud, they are better off doing that "fraud" by showing different multiplier for rider vs driver. Consumer protection law agencies should insist Uber should at least be transparent and predictable in how they determine surge multiplier and their distance/time metering is accurate.



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