"How do I copy the files to my niece’s computer? By the way it is a Mac and I use a Yahoo. Try using the web application."
This gem from the article really illustrates the added difficulty of supporting a desktop application vs a web application. For this particular request what OS she is running doesn't matter, but for many other requests it could be very important to know. Given the technical sophistication of this user, just figuring out what environment the application is running in could be an arduous process.
This gem from the article really illustrates the added difficulty of supporting a desktop application vs a web application. For this particular request what OS she is running doesn't matter, but for many other requests it could be very important to know. Given the technical sophistication of this user, just figuring out what environment the application is running in could be an arduous process.