Companies have a staff for each area that goes around repairing the appliances and those people get jobs and the companies sell more appliances.
I bought a GE refrigerator last year. Just a few weeks after having it, I woke up one morning to the thing not getting cold. GE insisted they come to look at it, while I insisted they replace the refrigerator. Repair guy comes on the first visit 2 weeks later, tries some different parts, tells me, "I'll be back next Friday.", which was 7 days away. He comes back the next Friday and determines the refrigerator is unrepairable. It had heated up and completely warped the inside. The repair guy had to take photos and video for corporate. That means a brand new refrigerator went straight to the dump. It's upsetting. And note how much time it took before this poor guy could get to me. He was booked with appointments.
This was a month long fiasco. I had spent time researching and purchasing the refrigerator before hand, which was even more frustrating. During the month without a refrigerator my only option as I saw it was to bite the bullet and buy another refrigerator. That refrigerator has been great, albeit my standards for a 'great' refrigerator have lowered.
I bought a GE refrigerator last year. Just a few weeks after having it, I woke up one morning to the thing not getting cold. GE insisted they come to look at it, while I insisted they replace the refrigerator. Repair guy comes on the first visit 2 weeks later, tries some different parts, tells me, "I'll be back next Friday.", which was 7 days away. He comes back the next Friday and determines the refrigerator is unrepairable. It had heated up and completely warped the inside. The repair guy had to take photos and video for corporate. That means a brand new refrigerator went straight to the dump. It's upsetting. And note how much time it took before this poor guy could get to me. He was booked with appointments.
This was a month long fiasco. I had spent time researching and purchasing the refrigerator before hand, which was even more frustrating. During the month without a refrigerator my only option as I saw it was to bite the bullet and buy another refrigerator. That refrigerator has been great, albeit my standards for a 'great' refrigerator have lowered.