They went from "lol, you're the only one with a problem, get lost!" to "hmmm, this is generating bad publicity.. now we definitely sympathize with your concerns!" real quick.
As far as I'm concerned, I now know all I will ever need to know about Gigster.
Your reputation is something that takes a lifetime to build and only 5 minutes to ruin permanently.
The fact that it wasn't, that an important issue was dismissed when raised in private, speaks far more to me than this public response.