I suggest integrating this with every single help desk software you can. They all provide integrations. We were looking for something like this earlier in the year as it pertains to customer support and using SMS as a channel.

If help desk isn't the answer, then maybe another type of platform. Generally, I think you need to ride the coat tails of larger platforms.

(Note: I do realize this is developer focused today, but it didn't necessarily need to be.)