One of the things I'm seeing there that strikes me is the lack of criticism of using contractors in this kind of work. I'm curious as to how many off the cuff conversations about the programs weren't brought up in hearings because he was a contractor, and thus not afforded as many of the rights under whistleblower statutes that employees are afforded. His chain of command is so meandering and circuitous that it would discourage damn near anyone from reporting if the toilet was backed up, let alone real problems.