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I genuinely ask: don't you think that for the people which needs a specific solution and/or are too pushy, you should move to the professional services route and charge accordingly? I am not talking about the random guy but the company which is making money and know that work should be paid.



IMHO professional services are not a scalable business... I would rather take a "product" route of some kind that allows to sell the same thing to N customers.


That is true but it is a way to put constraints on "infinite" requests and another source of revenue.




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