This sound counter-intuitive; but it work a lot of times.
The things is that most people fixate in that "the other" is wrong and "I'm right".
Probably is, but the other is thinking the same. If 2 persons fight, and one have the arm broken and the other have only a finger, you can' count that the one with the broken finger will be calm and rational and know is he that is hurting more. It have the broken finger, dammit, and you must pay!
This is one of the teachings of Jesus. You take a proactive attitude to diffuse a situation. If you are "more guilty" you do because you are, if your "are not more guilty" o worse, "totally innocent", you ALSO DO it because you have the moral high ground, and because is smart.
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I have be in situations like this, but worse. Even with actual death threats and display of weapons. Have never ever in a fight, and yet "win" all of it ;)
"Sorry, I think I have say something wrong, that was not my intention. I not feel good because this. I wanna to solve any misunderstanding that and that situation/words have caused. I appreciate the work here I like my coworkers very much, and think we can move forward. I appreciate your opinion on this. "
Or something like that. You get the idea.
Look, if the situation can be saved, a calm voice and be humble must work when the people in conflict are not that against you, and have enough decency.
If even acting like this not work, then you are more certain is better to get out.
P.D: Can be even better if you can bring another, neutral, person, and be very casual about this.
I agree. What some people don't understand is that conflict resolution has nothing to do with being right. In fact because of human obstinacy, often times a dichotomy of either being in the right, or resolving the conflict are the only choices present. If you wan't the problem to go away, you have to be the bigger person as much as that sucks. Remember bullies are mainly seeking a reaction but not a conciliatory one, it ruins the effect they were after.
This sound counter-intuitive; but it work a lot of times.
The things is that most people fixate in that "the other" is wrong and "I'm right".
Probably is, but the other is thinking the same. If 2 persons fight, and one have the arm broken and the other have only a finger, you can' count that the one with the broken finger will be calm and rational and know is he that is hurting more. It have the broken finger, dammit, and you must pay!
This is one of the teachings of Jesus. You take a proactive attitude to diffuse a situation. If you are "more guilty" you do because you are, if your "are not more guilty" o worse, "totally innocent", you ALSO DO it because you have the moral high ground, and because is smart.
---
I have be in situations like this, but worse. Even with actual death threats and display of weapons. Have never ever in a fight, and yet "win" all of it ;)
"Sorry, I think I have say something wrong, that was not my intention. I not feel good because this. I wanna to solve any misunderstanding that and that situation/words have caused. I appreciate the work here I like my coworkers very much, and think we can move forward. I appreciate your opinion on this. "
Or something like that. You get the idea.
Look, if the situation can be saved, a calm voice and be humble must work when the people in conflict are not that against you, and have enough decency.
If even acting like this not work, then you are more certain is better to get out.
P.D: Can be even better if you can bring another, neutral, person, and be very casual about this.