Not dissimilar to 'Do No Evil', these are nice mantras that can garner media attention; just have to be sure they are actually implemented culturally in your company because otherwise you set yourself up for ridicule.
Five years ago I registered with them a wrong domain name, misspelled by my client. I asked them what could I do apart from registering the correct domain name this time, and they refounded my 12.54€ sending me a postal mail with a bank check. That was a good surprise for me, I will never go with another registrar.
Ah man. I just started a Gandi account the other day when I needed a .it domain (and had been recommended). Definitely recommend then - the no bs stuff is real.
Actually, i think the day is already here , i am seeing quite a few software companies, small-to-medium sized, competing successfully by simply saying "We will provide better customer service".
Not dissimilar to 'Do No Evil', these are nice mantras that can garner media attention; just have to be sure they are actually implemented culturally in your company because otherwise you set yourself up for ridicule.