Says a member of the majority ethnic group. If you are not a member of that group, this is simply not true. A black man in NYC or a person not speaking Marathi in Pune simply cannot expect the same service quality.
In any case, Uber also has regulations, and in my experience they are enforced far better than any cab rules.
The last time I had a problem with an Uber it was some idiot pretending he didn't understand my Hindi and running up the meter by taking a long non-highway route to the airport. I submitted a complaint while waiting for the flight and got a "your trip has been refunded" notification when I stepped off the plane.
Will the UK regulator provide a similar level of service?
The post I'm replying to was a rebuttal to a comment about taxis in general, not the UK.
It's possible that UK regulators have solved all the problems that no other taxi regulator has managed: limited supply, high prices, and a complaint process that involves more work than taking out your phone. But I don't find it that likely.
My Hindi is bad. Nevertheless, it's exceedingly rare for a driver to fail to understand it.
It's even rarer for a driver to also fail to understand the words "MG road" spoken by a person pointing their finger at MG road (which every other Uber or taxi driver knew to take), while their Uber map also says to take MG road.
I'd love to hear about a single instance of getting a bad UK taxi ride fixed in under 10 hours with a simple text message. Could you link me to a description of how that works?
Says a member of the majority ethnic group. If you are not a member of that group, this is simply not true. A black man in NYC or a person not speaking Marathi in Pune simply cannot expect the same service quality.
In any case, Uber also has regulations, and in my experience they are enforced far better than any cab rules.
The last time I had a problem with an Uber it was some idiot pretending he didn't understand my Hindi and running up the meter by taking a long non-highway route to the airport. I submitted a complaint while waiting for the flight and got a "your trip has been refunded" notification when I stepped off the plane.
Will the UK regulator provide a similar level of service?