Well, you can, but if you do it to lots of people at once your customer support phone banks will get flattened and then everybody else who has a problem at the same time will be angry at you too.
I did ISP operations once back in the day and balancing "will this make things better or will it just crush our CS dept a different way?" was one of the things you had to think about.
I did ISP operations once back in the day and balancing "will this make things better or will it just crush our CS dept a different way?" was one of the things you had to think about.