Sounds like you need to add some kind of arbitration clause to your service cont...

sharemywin on Sept 23, 2016 | parent | context | favorite | on: Ask HN: Customer demanding $2400 for dirt marks on...

Sounds like you need to add some kind of arbitration clause to your service contract. Also, If you've been paying premiums for 10 years I don't see why you would at least talk to your agent.