Libraries are not required to make every book available in Braille or in a digital format compatible with text to speech software. That's considered an unreasonable burden on the library.
It's highly unlikely that the complainants went directly to the Civil Rights Division without talking to Berkeley first, that's not how these things go. Frankly, it's preferable for the DoJ to be involved because a problem in this area is a lack of specific regulation and guidance to schools on how exactly to interpret the strong but vague language of the law. If the University just quietly works it out with individuals or a group, that's going to be a lot less helpful to making all educational institutions more accessible.
It's highly unlikely that the complainants went directly to the Civil Rights Division without talking to Berkeley first, that's not how these things go. Frankly, it's preferable for the DoJ to be involved because a problem in this area is a lack of specific regulation and guidance to schools on how exactly to interpret the strong but vague language of the law. If the University just quietly works it out with individuals or a group, that's going to be a lot less helpful to making all educational institutions more accessible.