Skype is my go-to example of why software quality matters.
They dominated the market. Tons and tons of people had Skype accounts and, to this day, "Skype" is informally used as a generic verb for videoconferencing.
The problem is that the quality has fallen substantially over time. Now things like http://appear.in are much better solutions for basic videoconferencing and Slack has eaten the communications space which Slack should have owned.
They dominated the market. Tons and tons of people had Skype accounts and, to this day, "Skype" is informally used as a generic verb for videoconferencing.
The problem is that the quality has fallen substantially over time. Now things like http://appear.in are much better solutions for basic videoconferencing and Slack has eaten the communications space which Slack should have owned.