Total tangent but: I just had a hideously bad experience trying to get something done with my developer account. It's not the first time. The IRS is easier to deal with than the app store.
If iOS is their vision of the future of personal computing, then the future of personal computing is a walled garden presided over by a bureaucracy about as functional as a badly run DMV office.
There is absolutely no excuse for this kind of terrible customer support from a company with this kind of money. Their good UX near-monopoly and success seems to be making them lax toward their developer community... much like Microsoft became.
In fairness to the IRS, they're actually REALLY easy to deal with. Or they used to be, I'm not sure how the budget cuts have impacted them but I found their CS quite good.
IME, recently, they are still really easy to deal with, but often glacially slow to act. (Which can be unnerving when there is an outstanding issue, since they periodically, automatically send out dire-sounding notices in the interim.)
I've still found them to be incredibly helpful when you get through to someone, but it can take an hour or two on hold. They're also helpful via mail correspondence, but letters seems to have a 30-45 day turnaround.
If iOS is their vision of the future of personal computing, then the future of personal computing is a walled garden presided over by a bureaucracy about as functional as a badly run DMV office.
There is absolutely no excuse for this kind of terrible customer support from a company with this kind of money. Their good UX near-monopoly and success seems to be making them lax toward their developer community... much like Microsoft became.