sometimes the resources available are suitable for different problems.

I consider high quality communicators to be a significant resource, and the problem to solve is to make sure everyone affected has the right information to make their next decision to mitigate the issue.

These communicators might not know how to solve the actual technical problem, and it'd be like putting monkeys on a typewriter to tell them to "all hands in fixing a configuration issue with the web server" for example.

I'd say apply the right people to the right problems.