It may be to little too late, but I am an engineer for Charter and we are doing a few things that I think are worth noting. This is my own opinion and not an official statement from the company.
- bringing back all help desk type jobs that were offshored. All of our call center jobs were in the US until recently and some idiot started outsourcing some of them. We are bringing them back immediately.
- EPON fiber build outs everywhere (we realize fiber is better than cable but there is existing cable infrastructure and the protocol can support 1gig/s with the current DOCSIS 3.1 standard so for now we are both upgrading the cable system and building fiber EPON)
- no data caps in any form
- getting rid of DVRs and having both live video and on demand/saved video stream from servers over IP
I would place us as much more techie friendly than ATT but less so compared to Google. Most of the problems with peoples cable service come from poor install jobs, if you have a problem with lost packets or dropping video please be persistent in getting a tech that is knowledgeable on how to troubleshoot line issues.
p.s. use namebench to find the best DNS servers for your area and use those instead of ours.
- bringing back all help desk type jobs that were offshored. All of our call center jobs were in the US until recently and some idiot started outsourcing some of them. We are bringing them back immediately. - EPON fiber build outs everywhere (we realize fiber is better than cable but there is existing cable infrastructure and the protocol can support 1gig/s with the current DOCSIS 3.1 standard so for now we are both upgrading the cable system and building fiber EPON) - no data caps in any form - getting rid of DVRs and having both live video and on demand/saved video stream from servers over IP
I would place us as much more techie friendly than ATT but less so compared to Google. Most of the problems with peoples cable service come from poor install jobs, if you have a problem with lost packets or dropping video please be persistent in getting a tech that is knowledgeable on how to troubleshoot line issues.
p.s. use namebench to find the best DNS servers for your area and use those instead of ours.