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The problem they think they need to solve is usually not the problem that needs to be solved. Hence the 5X (or more) to reveal the actual problem to solve.

I think this really old article addresses it better. It's self-explanatory.

Managing Complex Design Projects (1995) http://www.dubberly.com/articles/managing-complex-design-pro...



I just read through that. Asking questions and planning up front? Documentation before code? Thats so waterfall. (And it works quite well for some projects). Certainly having a problem that isn't clearly defined is a good way build something that doesn't solve the problem well.




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