I used to work in a tech support call center. They tracked every metric you can ... | Hacker News

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		chaosmachine on Feb 25, 2010 \| parent \| context \| favorite \| on: Ask HN - Review My Idea: Make Work More Like Games I used to work in a tech support call center. They tracked every metric you can imagine. A large percentage of the tech support staff were WoW addicts, so I could definitely see this working.

vyrotek on Feb 25, 2010 [–]

Ha! I seriously laughed when I read your comment. Only because I actually work for a company that sells SaaS Call Center software and this has DEFINITELY been on my mind. ;)

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