They publish a GPG key to use for this purpose, which puts them leaps and bounds ahead of most other hosting/domain providers who do identify verification.
I've had process issues like this with them; their CEO is responsive on email/Twitter and the email alias on this page: http://www.gandi.net/no-bullshit gets things fixed. They're not perfect, but they are quite human.
>Without context, anybody could say the same thing about anything. Care to share more?
Sure! Gandi received an abuse report regarding someone using one of my domains to scan for open dns resolvers. I informed Gandi that there was nothing I could do about this and expected that to be the end of it. Instead, they suspended my domain and started demanding that I send them ID proof.
As I needed the domain back I sent them a redacted photo of my id card, after which they demanded to see the full id. I decided to terminate my relationship with them.
I feel that this was absolutely unacceptable and likely unlawful behaviour from them as they had absolutely no need for that information. This wasn't a whois dispute.
FWIW I painlessly transferred five domains away from Gandi (ironically, to Namecheap), and I was never prompted for anything like a scan of my passport.
Didn't Cloudflare just launch a domain registration service for its high profile clients which can't afford downtime due to a support worker making a mistake like this?
So what expensive provider do you recommend instead?