Very interesting. I think phone skills are something a lot of people overlook.
I don't have the resources to do a study on this, but another tip is to smile when you talk on the phone. It might just be because my voice is deeper (making something like a smiling face lets you hit higher notes when singing too), but it seems like people understand me faster on the phone when I do this.
I don't have the resources to do a study on this, but another tip is to smile when you talk on the phone. It might just be because my voice is deeper (making something like a smiling face lets you hit higher notes when singing too), but it seems like people understand me faster on the phone when I do this.