Yes, especially as you can only get support on a single instance with the $500/month developer plan. $4000/year minimum if you want support for your HA cluster.
One of the items in the pricing table is "Indemnification - Limit your liability from using Grafana".
Does anybody know what this means? What will having a higher-level support plan indemnify me from?
If Grafana is in breach of the reps and warranties in the SLA, indemnification means they're on the hook for the costs for any litigation that may result from the breach.
Maybe, maybe it's indemnification for patent claims for key technologies in the product, ie if somebody sues you becuase they claim to own IPR over something that graphana provides, then they will take over the costs of the litigation.
Some companies do. That's definitely a nasty pitfall that most customers would like to avoid. You'd have to review the specifics of the Grafana contract to find out exactly what is and is not covered. Patent infringement insurance isn't cheap, and they'd need it to cover their potential risk. With smaller SaaS startups, I can see how that might be an issue for them to cover.
I'm really excited about some of these updates. Playlists were kind of useless without the ability to save them, and I'm looking forward to playing around with the new plugin model.
