I had a nasty shock when I received an email from support at a particular company after cancelling my email hosting. It was free and I paid about 2 dollars for an extra "account" which isn't really an account. Regardless, I asked for cancellation and asked for the money back which was denied by the terms of service. Whatever, 2.00 however the terms had this clause:

> This Agreement may be terminated: (i) by You by submitting a cancellation request via the Help-desk support system at least three (3) working days before the Service is due to renew;

> In the event of termination or suspension of Services under the above circumstances, You agree (a) that no prepaid fees will be refunded to You; and (b) that [ host redacted ] may take control of any domain name associated with the terminated Services, provided such domain name was registered through [ host redacted ] domain name registration.

Now, I am not sure how this would be enforced, but I just feel their services is lacking and I need to find a better provider. I was wondering if their is a registrar known for being:

> great with support

> pro-privacy

> honest

> have integrity

Please post your host & experience here as I need to transfer asap.