I used to buy System76 products, but never again. I bought a fairly expensive desktop system from them for a remote working situation. The motherboard experienced a failure in the first week, and their offer for support was that I pay for shipping it to them, wait for them to diagnose and repair and that I pay for it to be shipped back.
I had to argue just to get them to cover one way of shipping, and even then they required me to physically take the machine to a UPS drop off. I lived in a major urban area at the time and owned no car, and would have required an expensive taxi ride to drop it off at their requested location, and of course they weren't willing to reimburse me for that taxi ride.
I was furious and they simply offered no reasonable way for me to get it repaired. They lost a customer and I'll happily switch back to Dell.
I had to argue just to get them to cover one way of shipping, and even then they required me to physically take the machine to a UPS drop off. I lived in a major urban area at the time and owned no car, and would have required an expensive taxi ride to drop it off at their requested location, and of course they weren't willing to reimburse me for that taxi ride.
I was furious and they simply offered no reasonable way for me to get it repaired. They lost a customer and I'll happily switch back to Dell.