They do a lot of things with business accounts that is irritating. For example:
- they should be able to remove the annoying "USE PAYPAL CREDIT FOR THIS??!?!?!?!?!" overlay.
- show transaction ids on the payment confirmation page,
rather than making us navigate to a 2 more pages after paying
Oh, and not sure if this is related to just business accounts, but I have to log in twice to get logged in. Some kind of cookie bug that's fixed exactly once if I clear cookies, then starts happening again.
And, lastly, since I see you have a few disputes/chargebacks...their chargeback handling process is horrid.
I've had to log in twice for months as well. I can't comprehend their leaving something so basic broken this long.
> And, lastly, since I see you have a few disputes/chargebacks...their chargeback handling process is horrid.
I have no beef with their chargeback handling myself. It's something more ridiculous actually. Those 5 "open cases" are cases I opened against a hosting company 12 years ago, in 2004. They stopped paying their colo bills and the DC cut power to their racks, including all the servers they rented to customers. PayPal decided the best course of action, given no money in their account or linked bank accounts to pay any refunds, was to leave the disputes open forever.
I can't even view the cases any more. If I try to search that far back in time, the dispute search times out and the site dies with no response (white screen), like some overloaded WordPress blog on shared hosting.
Have you ever worked that has technology lasting more than ten years?
There is probably a backlog of 1,000 bugs that all of the developers would love to fix, but they're nasty edge cases in legacy code and would require a major refactor and we have plans on building a full replacement, but product has this new initiative first and...
What helps is to bookmark a page that's not the slow loading "Overview" page that is the top of their navigation hierarchy, and jump there directly. You still need to log in twice sometimes, but at least it loads much faster. But it's pretty outrageous that such hacks are even necessary.
PayPal won a lot of praise a couple of years ago for rewriting their code in Node.js and the phenomenal productivity improvements that supposedly brought.
I wonder if the complaints we see on this thread mean the honeymoon between PayPal and node.js is over.
If I remember the discussion correctly, it seemed to center on the node code still being very slow despite being faster than the java system it replaced.
People commented that the increase in speed may of simply been due to the act of rewriting the system and not being tied down by in house framework rather than any favorable property of node.js
I don't see why you would expect node.js to be faster than anything else; despite all the time that's been poured into it I'd think JavaScript is still inherently difficult to optimize (and I'd guess they also need to do a lot of extra work to deal with numbers in the proper precision since they are handling money).
The thing that worries me is the scale of their attack surface, they have so many different systems inter operating there re bound to be some serious security bugs in there too.
> I can't comprehend their
> leaving something so basic
> broken this long.
Hipmunk have been showing economy fares for business searches for weeks, and fixing it is apparently on their backlog, but not very high up. It's made their site completely useless, and their fare alerts pointless.
Do companies just get complacent, or fire off everything but a skeleton staff to keep servers running after they've got an MVP?
- they should be able to remove the annoying "USE PAYPAL CREDIT FOR THIS??!?!?!?!?!" overlay.
- show transaction ids on the payment confirmation page, rather than making us navigate to a 2 more pages after paying
Oh, and not sure if this is related to just business accounts, but I have to log in twice to get logged in. Some kind of cookie bug that's fixed exactly once if I clear cookies, then starts happening again.
And, lastly, since I see you have a few disputes/chargebacks...their chargeback handling process is horrid.