I used the insurance twice. I had to wait three hours both times, in Denver. Both times I had to call back to remind them I was waiting. On one call, the original company just never sent anyone, and the "service" had to start over again.
The operator actually chastised me for calling back too son.
My impression was it was a call center somewhere in the country, and they did the equivalent of looking up a tow for you in the yellow pages/internet.
AAA has always been within the window they said, always professional, always effective. I've had them out for tows, jump starts, locked out, even had a battery replaced once by the guy who came out.
The subscription is per person, so if you're riding with someone else and they don't have AAA, no problem.
