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> they knew people were coming in to sample goods and then buying it online.

And even when people go into their store with the intent of buying, they don't, because of BB's poor customer service. My sister just did this - she wanted to buy an iPad, but couldn't find anyone to sell one to her (from the security-locked cabinet). So she did a search on her phone while standing in the store, and bought it from Walmart.com

I predict this Christmas will be BestBuy's last.




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