The fact that "power users" are making so much money from Airbnb indicates just how poorly hotels serve travelers. Rather than curb users to 1 listing, why not try to embrace their energy to create a better travel service?
These negative Airbnb articles simply indicate that Airbnb is growing faster than the company can keep up with its users. Every issue outlined in the article-- fire safety, tax compliance, banning Ellis Act abusers, regulating "power users"-- can be mitigated or solved completely. Not without effort, for sure, but it's going too far tarnish their brand without a solid thesis about how one could build a better Airbnb. (And if somebody's going to make that argument, they might as well start a competitor or join Airbnb given the market opportunity...).
These sorts of articles should send an important message to future founders with wildly successful products: if you can curb growth and yet still outpace your competition, do that instead of "blitzscaling." You want to scale quality, you don't want to lose the faith of your users and the media in your ability to execute, and growing fast (without competition warranting it) will benefit investors more than your customers.
> The fact that "power users" are making so much money from Airbnb indicates just how poorly hotels serve travelers. Rather than curb users to 1 listing, why not try to embrace their energy to create a better travel service?
A lot of people prefer Airbnb not because hotels are so terrible but because Airbnb is so cheap.
> These negative Airbnb articles simply indicate that Airbnb is growing faster than the company can keep up with its users.
Airbnb is a big company with a lot of resources at this point. They aren't doing anything about these problems because they don't want to.
Right now they are exactly where they want to be: they collect a hefty percentage of every transaction that rolls through their platform, and they get to offload pretty much all of the risk onto their users.
Surely these articles lend credence to the idea that AirBnB is only growing at the rate it is because landlords are using it to "abuse" the housing market.
As the situation stands right now, they have absolutely nothing to gain by limiting those "power users", and a substantial amount to lose.
These negative Airbnb articles simply indicate that Airbnb is growing faster than the company can keep up with its users. Every issue outlined in the article-- fire safety, tax compliance, banning Ellis Act abusers, regulating "power users"-- can be mitigated or solved completely. Not without effort, for sure, but it's going too far tarnish their brand without a solid thesis about how one could build a better Airbnb. (And if somebody's going to make that argument, they might as well start a competitor or join Airbnb given the market opportunity...).
These sorts of articles should send an important message to future founders with wildly successful products: if you can curb growth and yet still outpace your competition, do that instead of "blitzscaling." You want to scale quality, you don't want to lose the faith of your users and the media in your ability to execute, and growing fast (without competition warranting it) will benefit investors more than your customers.