I went through something similar with Apple not that long ago. I had a retina MBP that had a faulty keyboard. Half of the home row stopped working, starting with a single key in that row. It was some type of physical failure.
I thought the computer was still in warranty but after talking to half a dozen people at Apple they told me it was 3 years out of warranty. Then they told me they'd have to replace about half the computer which would, not surprisingly, cost me 50% of what I paid for it.
I complained politely for about 45 minutes, talking to a few more people and then they reactivated my warranty and asked me to take it in to a shop. I got it back in about a week and was happy to see that they had also replaced my battery, which for about a year had given the same warning as in the article.
While I was happy about that, and it made me like Apple more, the reality is my computer is a business expense and in the big picture not a really large one. Also, computers are still developing fast enough that they're not practically a long term purchase. People talk about wanting to service computer themselves but that's a very small percentage of the overall market.
I thought the computer was still in warranty but after talking to half a dozen people at Apple they told me it was 3 years out of warranty. Then they told me they'd have to replace about half the computer which would, not surprisingly, cost me 50% of what I paid for it.
I complained politely for about 45 minutes, talking to a few more people and then they reactivated my warranty and asked me to take it in to a shop. I got it back in about a week and was happy to see that they had also replaced my battery, which for about a year had given the same warning as in the article.
While I was happy about that, and it made me like Apple more, the reality is my computer is a business expense and in the big picture not a really large one. Also, computers are still developing fast enough that they're not practically a long term purchase. People talk about wanting to service computer themselves but that's a very small percentage of the overall market.