Doesn't surprise me that they are owned by Paypal; I know many who have been scammed on Paypal and they have the same kind of nice and friendly policy; 'we don't care, kthnxbye'. I understand they cannot be in business if they wouldn't work like that, however why do they need to be bastards about it? Even if they cannot do anything to help you, they could be sorry for you or at least show some kind of humanity.
Also they don't really seem to work on fraud cases, at least not as far as I can discover; a friend who ran a website selling digital goods (but unique goods so he actually had to buy each himself so fraud was costing him money, not only making him less revenue like it could be if it was software or an ebook) was scammed by the same user a number of times and sure, Paypal cannot give my friend his money but it was very clear this user was a scammer, especially after doing it to one company a number of times and probably to more companies as well...
This seems the same case; if they see this scam happening, why do they still refund? They know it's a scam; that weird remark from Eran Kimchi even says so. So why not screw the scammer instead? The seller always ends up screwed with Paypal. No difference here.
Also they don't really seem to work on fraud cases, at least not as far as I can discover; a friend who ran a website selling digital goods (but unique goods so he actually had to buy each himself so fraud was costing him money, not only making him less revenue like it could be if it was software or an ebook) was scammed by the same user a number of times and sure, Paypal cannot give my friend his money but it was very clear this user was a scammer, especially after doing it to one company a number of times and probably to more companies as well...
This seems the same case; if they see this scam happening, why do they still refund? They know it's a scam; that weird remark from Eran Kimchi even says so. So why not screw the scammer instead? The seller always ends up screwed with Paypal. No difference here.