Do your remote positions still require travel to New York every two months? That's what a recruiter told me about six months ago.

Hey Brobinson,

Thanks for the question! I'm Zach, Director of support. It really depends on which role you're looking at. Here's how support does onboarding and employee visits.

Once hired, our newest team members come to NYC (HQ) for two weeks of training. This is really an immersion program designed to provide you with a strong connection to the company and provide team-specific training. We do a good mix of classroom learning, hands-on, a hackathon project, and interacting with different employees throughout the company.

Following the two weeks of training you head back to your home office to start work. We do work in three shifts to cover 24/7, so it's a consistent schedule and team that you're working with. We have managers across all three shifts who help with your development, and we do things like virtual standups to start each shift via Google Hangouts.

In regards to employee visits to NYC following training, here's what we do. We recommend a visit every six months or so for 1-2 weeks. It's really up to the individual employee though. Some have visited more frequently and have joined us for the company ski trip last winter or for our first ever shark week (all employees in NYC!!).

Again, I can only speak to the support experience, other teams have different operating procedures. It's not a bad idea to check back in as lots changes at a startup. Feel free to re-apply or email me directly, zach@ and I'll get you in touch with the right recruiter who can definitely address your specific questions.

Thanks, Zach

Ps. We just took some co-working space in Seattle and Toronto for employees to work from :)

Thanks for the reply!

Anyone I can talk to about Product management positions there?