Agreed. The value proposition for LucyPhone for business is potentially reduced support costs while improving the customer experience. Customers feel empowered when they invoke LucyPhone to hold their place in line. Once they are connected, the CSR has a happy customer ready to have their needs met, rather than an angry customer who has to vent for two minutes about the egregiously long hold time.

Thanks for this constructive feedback! We will be tweaking the signup process to get rid of this issue.

Would love to chat and exchange ideas. It's validating to hear that others have been pondering a solution to this problem.

Never really got past the "Wouldn't this make sense? Why isn't anyone doing it phase?". Congrats on the launch/product though! Looks great.

Thanks for the feedback. Some companies are not as "lucyphone-friendly" as others. We are working on this as we get the word out. Your tweets on twitter can help us spread the word and make these companies more aware.

Why this problem has not been solved before is a mystery to us. It is a HUGE customer frustration. Some companies are using an internal solution called VirtualHold - Southwest, T-mobile, and other utility companies -- but Lucyphone solves the problem without any internal integration.