Note that Proton Mail servers don't hold your private master key directly — it is always stored encrypted with your password. Also, Proton Mail allows you to import your keys: https://proton.me/support/pgp-key-management

They say

There is no comparison between Crypto AG and us. Our encryption occurs client-side, our cryptographic code is open source ( https://proton.me/community/open-source ), and our tech can and has been independently verified. More about this here: https://proton.me/blog/is-protonmail-trustworthy.

In the case you shared, the name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email. Moreover, the case concerns Proton Mail not Proton VPN, and Proton VPN's no-logs policy has been proven in both independent audits (https://protonvpn.com/blog/no-logs-audit) and in court (https://protonvpn.com/blog/transparency-report).

With Proton Mail you can send password-protected emails too: https://proton.me/support/open-password-protected-emails

Correction: you can send links to a website where the recipient can see the text you wrote using a password.

Nothing about that is "email" anymore. The same method can be used to make "password protected SMS" for example. Just send a link to a website and a password. Encryption!

What we need is actual public key encryption/signing support on mail services, but that's not going to happen ever.

We most certainly are not a crypto company. We don't run a crypto exchange, didn't create a cryptocurrency, and don't speculate in crypto. We're an encryption company, but don't lump that in with crypto.

Care to explain how you ignored the results of your survey where most users wanted more email or calendar features and you decided to work on an AI assistant that more than 66% of your user base didn't ask for?

I really like to know this as well. What lack of transparancy indeed.

They clearly already had the features mostly done when they made the survey. I recall the questions being extremely leading to get people to say they would like to use a privacy first AI or whatever. After I took it I immediately told people it was clear they were about to announce some AI bloat.

You surely are turning into one which as a long time paying user, this is a real shame that you're putting most of your loyal users under the bus.

One Bitcoin wallet among a suite of privacy offers doesn't mean they are turning into one and I disagree they are throwing most of their loyal users under the bus.

You ever heard of the word "enshittification"? I'm sure you have.

This is what they're on the road to. AI last week, crypto this week. Maybe NFT next week?

In all seriousness, this has the potential in killing their brand image as a viable alternative to Big Tech and considering there's not much email alternatives aside from self hosting (which is a nightmare in its own right), this is worrying.

One is an AI feature that you have to opt-in to, and includes the option to run locally.

The other is an optional self-custody wallet. They’re not an exchange and your wallet/Funds aren’t locked in with them.

They’re offering alternatives to big tech solutions which is kind of what they do.

The text of the blog post is interesting. Bitcoin does not offer privacy. But the post is written using bitcoin maximalist phrases, not just crypto in general.

So who's the huge HODLer in the company?

No, this is not correct. Proton Scribe cannot read user emails, and relies on the open-source Mistral model.

Hi! We're sorry to hear that. Can you report to us at: https://proton.me/support/troubleshooting?product=account which exact bank and insurance company these are, so we can see what we can do? Thanks in advance.

You can now, with this recently introduced feature: https://proton.me/blog/enhanced-sharing-drive

For a full account of the new service we're offering check this blog article: https://proton.me/blog/docs-proton-drive

You can upload .docx and .txt and you can export documents in those two formats, as well as in .pdf, .txt, .md, and HTML.

Is support for uploading/editing other formats planned? I'd like to see .odt and .md added to the list of editable formats.

Recipients who do not have a Proton account need to create a free or paid Proton account to access the shared content. The email invitation includes a link to the Proton sign-up page.

Once account creation is successful, they will receive another email with the link that allows them to access the file.