Our Seller Protection protects you from claims, chargebacks or reversals
that are a result of unauthorized purchases or items your buyer didn’t
receive. With PayPal’s Seller Protection, you are protected for the full
amount of all eligible transactions.
If a transaction is eligible for seller protection, it will be marked as
eligible or partially eligible on the ‘Transaction Details’ page. If it
is marked as partially eligible, you are only protected for items a
buyer didn’t receive. Transactions of $250.00 or more requires the
customer signs for the merchandise.
Here are some additional requirements you need to meet for seller
protection:
* Ship the item to the address on the ‘Transaction Details Page.’
* The goods must be physical items that can be posted.
* Provide proof of delivery (we require online tracking to confirm
delivery).
* Respond to our requests for documentation and other information.
To learn more about PayPal’s Seller Protection Policy, click ‘Legal
Agreements’ at the bottom of any PayPal page, and then click ‘PayPal
User Agreement.’
Sincerely,
PayPal Account Review Department
PayPal, an eBay Company
Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment
service stored value facility, does not require the approval of the
Monetary Authority of Singapore. Consumers (users) are advised to read
the terms and conditions carefully.
If you're doing a reasonably volume of sales I'd recommend just using a merchant account provider (probably your best bet is asking around local startups to see who they use). You'll pay a higher premium due to your risk factors, but you'll get better service.