Tough customers, once won over, can prove to be extremely loyal. And in this case, the customer did Squarespace a favor by pointing out a flaw in their customer service approach. Undertraining can in fact be a systematic failure.
Unless the customer is causing you a major amount of aggravation or costing you money, you shouldn't be happy to see one go.
Also, FWIW, I don't think citing a comment in which the commenter calls the OP an "egotistical bitch" twice is good support for an argument.
Totally agree, but if the person who has an issue with your service, their first move is to blog and submit the post to HN, then likely they are going to be a shitty customer to deal with.
As for cherry picking that quote from the comments, that is fair. I did not read his sexist diatribe, i just read his opening statement and concurred.
I find it fascinating how Tesla is approaching this from both ends, supplying both the vehicles and the power. If the electric vehicle trend goes their way, they'll have an enormous advantage in the market. But if Tesla goes belly-up for whatever reason and the charging stations had to close, Tesla owners could lose their primary fuel source.
Superchargers aren't anyone's primary fuel source. Most everyone lives 50+ miles from the nearest one -- they're located along interstates, between cities rather than within cities, which avoids people using all the bays to charge up as part of their daily commute. Supercharging too often also reduces the lifespan of the battery moreso than a regular charge-up.
I believe you, but note that the Tesla website only says this:
> How often can I Supercharge, is it bad for my battery?
>
> Supercharging does not alter the new vehicle warranty.
> Customers are free to use the network as much as they like.
They do this to increase adoption, but it would probably still reduce the life of the battery. I doubt people would use their supercharger every day unless they happened to live next door to one. Their purpose of the supercharger network is to reduce the whole "distance-fear" that EVs have.
If tesla goes belly-up, the supercharger network won't just disappear. Whoever they sell the charging infrastructure to probably won't offer it to Tesla drivers for free, but it's not just going to disappear.
There are many other companies besides tesla who offer public charging, like Blink & Chargepoint. Tesla owners can still recharge their vehicles at these stations even though the charge rate is probably slower.
I remember that; I seem to recall it being eventually tracked down to a run of keyboards coming from a particular manufacturer that was using bad rubber. I was working at a Mac repair shop at the time, and before they sorted this out, we'd have to give all the replacement keyboards a "smell test" before using them or sending them back as bad parts.
For anyone looking to learn more about Switzerland's robust and imaginative defense system, John McPhee's La Place de la Concorde Suisse is an absolutely fascinating read:
