In this era of privacy, why would I list such important information with you? I see your track record, but I'm fairly certain this data you store (however encrypted) and ask users to enter or connect to your systems sits somewhere closer to medical PII in value than a massive trove of mail from a smaller operator in the space.
This seems like you're building an extremely high value target on the back of successes of handling data of a lower value tier no matter how wonderful everything is, and success only grows the bounty. I don't need to hear that it won't happen, I need to see how I'm already protected should the worst come to pass. If all you can offer is best practices and no disaster plan that makes me better off than whole, I can only give you my best wishes for your future instead of a $10/month place at my table.
Your privacy policy makes some of that apparent, and it's clearly worded. I appreciate that.
I didn't initially notice your privacy policy because there doesn't seem to be a link from the Mac app page. I had to go to the homepage by deleting the path from the URL in my browser, since I couldn't find a link to the main page on the Mac app page. I scrolled to the bottom of the page, as that's where these things usually are, but all I found was a trio of social media buttons. I scrolled back up and noticed the three-horizontal-lines symbol, which I correctly assumed would bring up a menu. I found the privacy policy under that.
I can only speak for myself, but I would have found it valuable to have an obvious link to the privacy policy on every page. I really wanted to find the privacy policy, because I felt a bit guilty about how tersely worded my previous comment to you was. Had I not been so motivated, I might have just looked at the page, thought it looked nice, then closed it when I couldn't find an obvious link to a privacy policy.
Anyway, thanks for answering my question. I hope I didn't come across as rude. I feel like a parent sending my kid to a sleep-over. I just want to make sure my data will be safe while it stays with people I don't know.
Rohit from CloudMagic here. To build these 'additional functionality' on all platform, you need to roll out your own clients. We've started with the table stakes, stay tuned for those power features, across all devices. Extensions don't work on mobile devices and 70% of emailing is done on mobile today.
I'm a UNIX geek and I too love "well designed websites" - and imho that site isn't a well designed website.
The majority of us are probably using a touchpad on our laptops and the scrolling thing is just horrible in that case.
The target customer will expect easily laid out information (as this is a web-based monitoring service) and if they see this "at the front door" then they'll run a mile.
I'm also a UNIX geek, and I would have to disagree with your opinion.
The design looks solid. I don't know anyone that has troubles scrolling on their laptop these days. I found that quite bizarre to hear. With daily use, you can be nearly as nimble as using a real mouse.
Could you give some suggestions on what you would change? I'm curious how you would display that much data on the screen in a clean manner.
Not trying to argue here, genuinely interested in improving my UI/UX knowledge. Quite useful when building webapps these days.
I agree. I opened it on my mobile device and the page was immediately moving and making all kinds of transitions. There's not really any instructions, nor are there any visible controls. It barely even registers as a functional website, so I don't even get to read about the product.
Disclosure - I work at Kubera.