Thanks for flagging! We've got a massive search overhaul in the works that will start rolling out in the next week or so. Feel free to get in touch at dylan@stripe.com if you'd like to give it an early spin when it's ready. (Our new search presents this as a result for your query, in case it's what you were looking for: https://support.stripe.com/questions/stripe-feature-availabi...)
Hey in terms of search, one issue I've had a few times now is the inability to find things in certain sections of the docs because of the way everything is presented on a single page.
e.g. just now I'm implementing webhook handling for subscriptions. So I drill down to the section that lists all the events - https://stripe.com/docs/api/events/types this is massive and I don't want to read everything, so I cmd+f to find "subscription"... oh stripes taken over my default search but no worries I can hit cmd+f again and use the browsers search... I type "sub"... now the page has jumped way up to https://stripe.com/docs/api/expanding_objects... ffuuuuu...
I joined Khan Academy as an intern in summer 2012 and have been with the company ever since. We're not going to top Facebook, but I can assure you that we compensate interns competitively. Given the massive contributions that interns like Elizabeth have made, nothing else would make sense to me.
By the same turn, it's also much easier to propose and make corrections. If I discover an error in my computer graphics textbook, I'd have to...call the publisher and see if they can fix it in the next edition, I guess. Perhaps the textbook industry's fixation on keeping students buying the newest editions of their books has actual benefits...
"You just have to pay for support and you get support? I don't believe it, there must be more to it than that!"
Whether you believe it or not, a Premier account is what you need if you want support. You could argue that $500/mo is too expensive, but it is what it is.
I've paid over $50,000 a year for Google Maps. I assure you, their support sucks no matter how much you pay them. We pay a small fraction of that for AWS, and Amazon's support is infinitely better.
The potential bad press that Google would get if Khan Academy had daily issues due bad GAE performance I'm sure that would cost them much more than the 500$/month that you're paying. Being big and nice(or cool) I think it gives and edge here.