Couldn't agree more. The best way to increase employee morale is to act on the feedback that employees give you. Benefits, perks, plants – these things don't address the underlying reason of why employees are unhappy to begin with!
In fact, not acting on feedback is also the #1 reason why employees choose not to give feedback in the first place. I wrote a bit about it here & what CEOs + managers can do to actually act on feedback: https://signalvnoise.com/posts/3760-why-we-dont-speak-up-at-...
Hey there, this is Claire. Hopefully Jason was able to answer most of your questions. But if not, just wanted to chime in...
As the CEO of Know Your Company, I'll be running the business day-to-day. In the beginning, that will include everything from sales to customer support. I'll be bringing on a part-time programmer to do a bit of product development + maintenance until I'm ready to make a full-time hire. Overall, I'm not looking to build a huge team out-of-the-gate. I want to focus on talking with customers, listening to why KYC works for them, and learning how it could be better.
I'll be placing ClarityBox, the consulting practice, on hold to focus on running KYC and delivering the product. In the future though, I could potentially envision both a service and product offered together.
Let me know if you have any other questions – I'm happy to answer them.
In fact, not acting on feedback is also the #1 reason why employees choose not to give feedback in the first place. I wrote a bit about it here & what CEOs + managers can do to actually act on feedback: https://signalvnoise.com/posts/3760-why-we-dont-speak-up-at-...
Hope it's helpful!