It needs to be human readable, so maybe pig latin instead

It might be possible to register numbers with them, but they still could get in trouble with the actual carrier of the cell number so it might not even matter.

It's not an unauthenticated open relay.

It's like if you had a restaurant and you wanted to use Twilio. You might forward text messages sent to the restaurant number hosted on Twilio to your personal cell phone number.

Exactly, it's just call forwarding but for messages instead of voice calls. Completely legitimate business use case.

Which provider did you end up using?

Pinged you direct with more info

Oh I didn't even realize they had SMS. I was just thinking I could use push messages instead of SMS.

I read something about how Amazon was accidentally firing people in their warehouses due to an automated system. And the HR people in the warehouse didn't have the power to override it.

I should clarify that these messages are being relayed internally to me and like two other people. It would not be possible for someone to use out software to spam people. We are not a SAAS provider. We are a local service company.

I'm going to guess that slack would not ban for this reason. It would not make sense at all.

You are really good at explaining these things.

Very often people say things that I know are incorrect and actually sound quite stupid, but then I am unable to articulate why. I was very surprised at the number of incorrect negative responses from people to this post, who seemed to grab onto details and then use them to twist reality.

How did you learn to dissect these arguments and then clearly refute them?

Also, I have never heard "distinction without difference" before, but it is a common way that people twist reality. Did you study logical fallacies? Or read a good book on how to deal with them?

Did your application not send out the spam texts? What are you even saying?

Hey Jeff,

Thanks for taking the time to respond. The fact that you responded to this message at all resolves my initial concern, which had more to do with if I needed to change providers because of a cultural shift within your company. I understand that you are dealing with a very large and complex system that is changing quickly and will have problems, sometimes serious problems sometimes. Customer communication specifically is a very difficult and complex problem to solve at scale.

I actually spoke with one of the founders of Twilio when I first signed up. Evan maybe? He told me about how he studied cloud computing at MIT. This was a very long time ago.

Gregg was able to get the problem resolved within about 30 minutes once I reached out to him. He also provided me with a few solutions to prevent the problem in the future.

I understand the complicated problem that that led to this mistake and I think it is reasonable to make mistakes like this sometimes, especially if you're providers are threatening to suspend you.

The main problem that I would like you to solve is the lack of phone number. There needs to be a way for people to contact the company if there is an account administration emergency like this. Even chat would have been fine.

That being said, I did call sales and could not reach someone. If this is due to covid omicron and if normally I had called sales and would have been able to plead my case and gotten them to connect me with someone, I think that would have been fine and this truly is an edge case.