I think that + allowing customers to add more than one credit card to an account are reasonable suggestions. Maybe they do that now - this was 7 years ago.
I'm not trying to shirk responsibility though. We didn't, for example, pass the buck by telling our customers our site was offline because of DO.
Not proactively updating expired cards is dodgy. Supplying an unmonitored email address as a contact address is dodgy. Cutting service after non-payment, email warnings, and grace period is normal and expected.
How do you deal with customers that don't reply to email notifications and don't have a phone number on file?
I can appreciate how terrible must have been to suddenly find all your servers shut down, and I understand how easy it is to set up billing and forget, especially with the day to day stress of running a startup, but what would you have done if you were DO?
> our site was offline because of DO.
Or maybe it's because of the bank that expired your credit card?
I think that + allowing customers to add more than one credit card to an account are reasonable suggestions. Maybe they do that now - this was 7 years ago.
I'm not trying to shirk responsibility though. We didn't, for example, pass the buck by telling our customers our site was offline because of DO.