> The second time, I got an email back from NameCheap Customer Service saying "We're an American company. We use American date format"

I'm guessing that's a low level person and they closed it with that.

There's a post here where the CEO wrote how they had about 1000 people in Ukraine being affected by the war.

Found it, https://news.ycombinator.com/item?id=30506813

I've stumbled upon them a couple of times before.