You can stop drawing straw men now. I never said that's a "German only thing", I'm sure it happens in other places as well.
I just chipped in with my anecdotal experiences and said that compared to other countries, even Eastern European ones, my customer support experiences in Germany have been noticeably worse across the board and even Germans who've been abroad have agreed and pointed it out as an issue.
Not the person you're replying to, but just wanted to chime in and say I appreciated your anecdote. It's nice to hear about things on the other side of the ocean from time to time.
I just chipped in with my anecdotal experiences and said that compared to other countries, even Eastern European ones, my customer support experiences in Germany have been noticeably worse across the board and even Germans who've been abroad have agreed and pointed it out as an issue.