My experience was bit different. I find there are caring Microsoft employees who would address the feedback/request in the best way they possibly can. I always got a reasonable reply and willingness to help.
Having worked in a large organization I know that the more hops this information has to go through to get processed, the more likely it will end in limbo. Granted, so far limbo happened in 100% of my opened cases but I could clearly see an employee willing to help and probably being limited by the internal org structure which is not optimized for reacting to user feedback (sadly same goes for most other big tech companies).
Having worked in a large organization I know that the more hops this information has to go through to get processed, the more likely it will end in limbo. Granted, so far limbo happened in 100% of my opened cases but I could clearly see an employee willing to help and probably being limited by the internal org structure which is not optimized for reacting to user feedback (sadly same goes for most other big tech companies).